First Impressions

There are three parts of connecting with other people: meeting, establishment rapport and communicating. These three parts happen quickly and tend to overlap and blend into each other. Our goal is to make them as natural, fluid and easy as possible, and above all to make them enjoyable and rewarding. Obviously, you begin the connecting process by meeting people. Sometimes you meet someone by chance—the woman on the train who turns out to share your passion for Bogart movies. And sometimes it's by choice—the man your cousin introduced you to because he loves Shakespeare, fine wines and bungee jumping, just like you. If meeting is the physical coming together of two or more people, then communicating is what we do from the moment we are fully aware of another's presence. And between these two events—meeting and communicating—lies the 90-second land of rapport that links them together.